Car Insurance Claims
We’re here to help
Making a claim through us should be as easy as buying insurance through us. Our dedicated partners are here to guide you through the claims process for everything including accidents, theft, vandalism and windscreen damage.
Claims contact number
08000 11 31 21Simply call our main number any time of day, and select option 1.
Before you claim
We understand that making a claim can be confusing. We are here to make things as straightforward as we can. So we can help you a little better, before getting in touch it would be helpful to have the following info handy:
- Your name and address
- Your car registration number
- A contact number
- Your policy number - in your account
- Details of what happened and when
- Any third party details you have
Claims for Policy Extras
Everything you need to know about making a claim for your policy extras.
Legal Expenses
Legal Expenses offers a 24/7 helpline on any legal matter so it's a helpful extra to have. In addition to motor issues, it also provides support for issues stemming from an accident or claim, including motoring prosecutions.
24/7 Helpline
0333 999 7527
Tip: To speed things up, call and quote “Prestige Motor Legal Expenses”.
To report a claim:
08000 327 327
Roadside Assistance
If you get a flat tyre or break down, call us straight away and we will send out a mechanic to help.
24/7 Emergency Helpline
NI: 0800 434 6303
ROI: 00353 906 451981
Have the following to hand before you call:
- Your location
- Your policy number
- Your car reg and details on what happened
SmartFob Keycare
If your keys go missing or they’re stolen, our team are just a phone call away.
24/7 Emergency Helpline
0345 040 1000
Replacement Car
To get back on the road with a replacement car, give our team a call.
Helpline
08000 11 31 21 select option 1 then option 7.
Excess Insurance
If you've just paid an excess following an insurance claim and you have Excess Insurance cover, you can claim back the amount by getting in contact with our Excess Insurance partner.
To report a claim:
0800 434 6308
www.excessclaim.co.uk
What to do if you’ve been in an accident
For more detailed information on what to do in the event of an accident check out our blog below. Here’s a handy summary:
- Stop the car and switch the engine off.
- Turn your hazard lights on.
- Call 999 if anyone is hurt.
- If it’s minor, try to remain calm and take a moment to gather yourself.
- Don’t say sorry or take the blame, even if it was your fault.
- It's vitally important to swap details with the other driver.
- Call our claims team and they will guide you through the claims process.